Digital Operations

DIGITAL OPERATION SERVICES

Digital Operations

YHDF's digital operations services are driven by data and digital technology, providing customers with end-to-end digital and intelligent operations across their businesses. We serve leading customers such as Pinduoduo, Tencent Maps, Amap (AutoNavi), Kuaishou, and Xiaohongshu (RED), with service types spanning digital marketing and user experience, digital content services, customer service operations, and business process operations.

YHDF efficiently helps customers reduce operating costs, improve operational efficiency, and stimulate business growth.

SCOPE

Customized Solutions

Service Offerings

Data annotation, content moderation, customer service operations, and others

Service Models

On-site/offshore models, business/labor outsourcing

Billing Method

Volume-based and headcount-based billing

Site Options

Existing facilities, expandable existing facilities, and new-build facilities

BUSINESS

Business Types

Data Annotation

Map data production (road networks, HD maps, POI)
Autonomous driving AI annotation (3D point clouds, 2D images)
Speech annotation (speech transcription, rapid speech classification)
OCR annotation
Content relevance annotation (search relevance, ad classification, video removal tagging)
AIGC annotation (video transcription, text transcription, code evaluation, data evaluation, etc.)

Content Moderation

Text/image/video/audio moderation
Content areas under national regulatory supervision, such as politically sensitive and pornographic or illegal content
Reviewing and monitoring non-compliant information for effective filtering and prompt removal
Game Version Review

Customer Service Operations

Full-process business services covering phone verification/surveys, online/inbound customer service, telemarketing, phone reminders, etc.
7x24 multilingual, on-site/offshore service capabilities
Industry service standards such as COPC, CC-CMM, and CCSO

Customized Services

Internet: operations, finance, administration, IT service desk, etc.
Banks: branch services, credit services, data processing, post-loan collection, etc.
Insurance: claims entry, review, marketing, etc.
Telecom operators: sales & operations support, agency maintenance (equipment maintenance and repair), network/video monitoring, and property management (contract management, expense reimbursement, financial audit, on-site support)

CAPABILITY

Distinctive Capabilities

Requirements Analysis

Business Requirement Traceability

Requirements Confirmation
Requirements Posting
Requirements Analysis

Quality Delivery

Multi-Dimensional Capability Control

Talent Pooling
Multi-Dimensional Interviews
Level-Based Onboarding

Capability Building and Retention

Talent Stability Control

Onboarding Training
Skills Training
Capability Deployment

Resource Withdrawal

Zero-Risk Resource Withdrawal

Projects Completed
Resource Assessment
Resource Withdrawal

ADVANTAGES

Service Advantages

Fully Qualified

Call center license, ISO27001 Information Security, ISO9001 Quality Management, ISO20000 Service Management, ISO22301 Business Continuity, ISO45001 Occupational Health, ISO14001 Environmental Management, and COPC certification

Extensive Experience

Mature project operation mechanisms, agile project delivery experience, quality control, robust emergency response mechanisms, and risk control safeguards

Expert Team

Our business experts' track records span leading banks and internet companies, including ByteDance SMB, Tencent PCG, Huawei Consumer BG, Alibaba, Ele.me, and major banks.

Talent Pool

Internal talent supply-demand trading mechanisms, externally integrated talent supply chain channels, and the largest talent pool in the industry

CAPABILITY

Solution Capabilities

35%

Process Management Efficiency Improvement

20%

Driving Efficiency Optimization

100+

General-Purpose and Industry Solutions

30%

Enhanced Process Traceability

CASES

Customer Cases

Helping customers build efficient AI data annotation platforms

YHDF helped the customer build an efficient AI data annotation platform, using professional tools to precisely annotate and transcribe massive volumes of image and speech data, supporting application scenarios such as facial recognition, smart parks, and smart speakers. This significantly improved AI model learning and recognition accuracy, enhanced smart devices' understanding capabilities, improved user experience, and accelerated the adoption of AI technology across multiple industries.

Consulting Details

HONORS

Certifications & Honors

AAA Enterprise Credit Certification

CMMI Level 5 Certification

TMMi Level 5 Certification

SDCA Level 1 — Software Service Provider Delivery Capability

Shenzhen Famous Brand

National High-Tech Enterprise

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Digital Operations